sanitation policy


neo escape rooms takes public and personal health seriously.

in an effort to reduce the spread of infectious diseases, including covid-19, we’ve implemented the following sanitation policy with you in mind:

bookings are exclusively for single-household private parties only. your selected team will be the only people in the room with you (no strangers).

the main entry will remain locked to prevent walk-in traffic. arrive 15 minutes before your booking time and ring the doorbell to be welcomed in.

face masks are required at all times when visiting neo escape rooms. free masks are available upon request.

the liability waiver that each guest must sign will be emailed and can also be completed contactless on-site.

your neo guide will maintain social distance of at least 6 feet from you and your party.

hand sanitizer is available upon entry and exit of neo escape rooms.

additional time is set aside between bookings to sanitize the escape rooms, lobby, and bathrooms.

if anyone on your team is feeling ill, please notify our team at least 48 hours ahead of your reservation to reschedule your booking or receive store credit in full. We cannot reschedule or provide store credit with less than a 48 hour notice. thank you for understanding.

we’re all in this together. neo guides are available to answer any questions or concerns at or (916) 603-8718.