Are Escape Rooms Scary?

Well that depends on the room. All of our rooms have surprises and sound effects, but there will be no one jumping out at you or gruesome images. If you have any specific concerns, please reach out to us at support@neoescaperooms.com

Will I actually be locked in?
While there will be closed doors, you will be able to leave the room at any time to use the bathroom or take a break if needed.
How can I book an experience?

We will open bookings to the public once we are closer to our grand opening. In the meantime, our portable (we bring it to your group) Corporate Team Building experience “NEO Island” is available now! Click here for more information.

What is the minimum age?

The recommended age for our games is 10 and up. Players under 18 years of age will require a parent or guardian present to sign the group waiver. Players 14 and over may play our games without an adult in the room, although we recommend that an adult remain on-site or nearby. Players under 14 require an adult in the room in order to play. Children under 7 do not require a ticket, however no more than 2 children under 7 can be allowed in a game.

Do you sell individual spots in a room?
Yes, we sell individual tickets to each game. If you would like to have a private game, you are welcome to purchase all of the tickets in a given time slot.
WHAT IS YOUR CANCELLATION POLICY?

Bookings are nonrefundable and cannot be rescheduled. If you believe a booking was made in error, call us immediately at 530-777-5618.

Where should I park?

Both street metered parking and lots are available in Old Sacramento. NEO Escape Rooms will validate parking for vehicles parked at the Tower Bridge Garage (1289 Front St, Sacramento, CA 95814). That’s $5 off your garage parking, score!

Can we bring food or drink?
No food or drinks are allowed inside the room. We have lockers available for personal items during the game, or feel free to leave your items in your car.
Are animals allowed?

No pets are allowed in the room aside from licensed and trained service animals.

Can I play during an unlisted time?
Maybe?! Please contact us if your groups would like to play a private game outside of our publicly listed times.

Have another Question?

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